Privacy Policy
Welcome to Car Match Maker (accessible at https://carmatchmaker.in, hereinafter referred to as the "Website"). This Privacy Policy describes how we collect, use, process, and disclose your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and corresponding rules of India.
This Website is owned and operated by Sangai AI Studio ("we," "our," or "us").
By using our website, submitting your information, or purchasing our digital report ("Personalised Car Recommendation PDF"), you explicitly consent to the collection, storage, and processing of your personal information as detailed in this policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you use our interactive financial tools, register an interest, or complete a purchase.
- Identifiable Personal Data: Full Name, Email Address, Phone/WhatsApp Number.
- Financial & Lifestyle Data (User Inputs): Monthly Take-home Salary, expected Down Payment capability, preferred Loan Tenure, driving environments, lifestyle preferences, and vehicle criteria.
- Automated Device and Technical Data: IP address, device type, browser settings, operating system, geolocation indicators, and cookie identifiers (including Google Analytics and Meta Ad cookies such as _fbp and _fbc).
- Transaction Information: Payment transaction IDs (processed securely via our partner payment gateway, Razorpay). We do not store your raw credit card numbers, CVVs, or Net Banking PINs.
2. Purpose of Data Processing
We collect and process your personal data under the lawful grounds of consent and contractual obligation to:
- Apply our analytical car budgeting algorithm (using the 20/4/10 personal finance framework) to output your personalized car budget parameters.
- Generate and deliver your premium digital car matching report ("Car Recommendation Magazine").
- Send system alerts, order updates, and transaction confirmations via SMS, Email, and WhatsApp.
- Facilitate secure billing and fraud prevention via Razorpay.
- Optimize our ad campaigns, track conversion metrics, and run retargeting ads on third-party platforms (such as Meta Ads and Google Ads).
3. Cookies and Third-Party Tracking Technologies
We utilize first-party and third-party cookies to improve user experience and deliver relevant advertising:
- Analytical Cookies: We use Google Analytics to study visitor flow, interface interactions, and aggregate performance.
- Marketing & Pixel Cookies: We run the Meta Pixel (Dataset) and Conversions API to track user events (e.g., calculations initiated, payment pages loaded, purchases completed). This helps Meta serve optimized ads on Facebook, Instagram, and WhatsApp.
You may configure your web browser settings to block or delete cookies, though doing so may cause certain dynamic segments of our website to function sub-optimally. In particular, disabling or blocking essential transaction, session, or tracking cookies may interfere with our redirect flows and payment verification systems, which could result in your personalized report failing to generate or deliver properly to your registered email address or WhatsApp.
4. Data Sharing and Third-Party Disclosures
We never sell, rent, or trade your personal data to third-party telemarketers. Your information is shared strictly with reliable service providers essential to running our platform:
- Payment Processors: Transaction parameters and contact details are transmitted securely to Razorpay Software Private Limited to process payments.
- Cloud Infrastructure: Data is securely hosted on our database instance via cloud servers (such as Google Cloud Platform and Supabase).
- Compliance & Legal Mandates: We may disclose data if legally required by any government authority, court order, or statutory body under Indian law.
5. Your Rights Under the DPDP Act, 2023
As a "Data Principal" in India, you hold the following statutory rights, which you can exercise by writing to our designated Grievance Officer:
- Right to Access: You may request details about your personal data processed by us.
- Right to Correction & Erasure: You can request the rectification of inaccurate data or the absolute deletion of your stored user records from our databases.
- Right to Withdraw Consent: You can withdraw consent for marketing or data processing at any time. Upon withdrawal, we will cease processing your data unless legally obligated.
- Right to Nominate: You can nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
6. Data Retention Period
We retain your personal leads and questionnaire preferences only for as long as necessary to fulfill the operational purposes detailed in Section 2, or as required by applicable accounting, financial, or tax compliance laws (typically up to 1 to 3 years from the date of collection).
7. Grievance Redressal Mechanism
If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data handling, please contact our designated Grievance Officer (appointed in accordance with the IT Act, 2000 and DPDP Act, 2023):
Attn / Name of Officer: Sparsh Sangai, Grievance Redressal Officer, Sangai AI Studio
Registered Office Address: Sparsh Sangai, Barganda, Giridih - 815301, Jharkhand, India
Email Contact: sparsh30@live.com
We will acknowledge your request within 7 Working Days hours and resolve valid grievances within 30 working days from the date of acknowledgement.