Refund & Cancellation Policy
At Car Match Maker, we strive to provide immediate, actionable, and data-backed financial budgeting assistance to Indian car buyers. Since our platform delivers digital intellectual goods, our Refund and Cancellation Policy is governed by the following rules to satisfy both consumer fair trade practices and payment gateway requirements:
1. Nature of the Digital Product
Our premium service is a 100% digital download and on-screen interactive report (the "Personalised Car Recommendation" / "Budget Car Magazine"). Generating and assembling this personalized automotive data requires active computing and compilation time. While the compilation is usually finished and sent within 2 hours of payment, the complete report is guaranteed to be mailed to your provided email address within a maximum of 24 hours.
In the event of unexpected technical challenges or backend system latency that prevents us from delivering the report within this 24-hour window, we will proactively contact you to explain the issue and outline an updated delivery timeline.
Mandatory User Obligation: Users are strictly required to supply a valid, working, and active email address during checkout. Sangai AI Studio cannot be held responsible or liable for non-delivery or failure to deliver the product if the user provides an inactive, misspelled, or non-functional email address.
Because delivery of these bespoke intellectual goods occurs via digital channels post-payment, all sales are final once payment is verified and the generation process has been successfully initiated.
We do not accept returns or physical post-shipment cancellations, as digital files cannot be "returned" to our inventory.
2. Processing Refunds for Failed/Duplicate Transactions
In the event of a payment error or system failure during checkout:
- Duplicate Charges: If your bank account or UPI wallet is debited twice for a single report order due to a network latency issue, we will verify the transactions on our Razorpay merchant dashboard and issue an immediate reverse-refund for the duplicate charge.
- Failed Delivery: If your card/UPI is successfully debited but our server experiences a database timeout (resulting in a blank screen or a failed redirect to the /preferences.html form), please email us at sparsh30@live.com with your transaction ID, registered email, and mobile number. Once verified, we will either manually compile and email your report within 24 hours OR trigger a full refund of the exact digital transaction fee paid.
- Processing Timeline: Approved refunds for failed transactions are processed instantly by us and are settled back to your original payment source (credit card, debit card, bank account, or UPI app) within 7 to 14 business days, in accordance with standard bank clearance cycles in India.
3. How to Request Support or Refund
To request assistance, report a payment anomaly, or inquire about transaction statuses:
Email our Billing Support Desk at: sparsh30@live.com
Subject Line: Transaction Support: [Insert Transaction ID / Razorpay Payment ID]
Ensure you attach your payment receipt or bank ledger screenshot showing the debit for prompt resolution.